ITIL Capability - Planning, Protection and Optimization

Price: $ 2,795.00

Title: ITIL® Planning, Protection and Optimization Capability Course

Reference Number: 100355040

 

     
Location: Jackson, MS United States
   

Course Dates: 6/18/2012 5.0 days

Vendor: Ashford Global IT

Delivery Method: Instructor Led Training- Classroom

Seats Available: 12

Course Description:

This 5-day course immerses learners in the practical aspects of the ITIL® V3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Who Should Attend?

Individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge Certificate) who want to pursue the intermediate and advanced level ITIL Certifications. Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management. IT professionals involved in IT Service Management implementation and improvement programs. Typical roles include (but are not restricted to): IT professional, IT/business manager, IT/business process owner, and IT practitioner.

Curriculum:

Upon completion of this course and examination, the learner will gain competencies in:
  • Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
  • Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Planning Protection and Optimization processes
  • The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
  • How to measure Planning Protection and Optimization performance
  • The importance of IT Security and how it supports Planning Protection and Optimization
  • Understanding technology and implementation requirements in support of Planning Protection and Optimization
  • The challenges, critical success factors and risks related with Planning Protection and Optimization

Reference Material:

Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.

Prerequisites:

Candidates for this course must:
  • Hold an ITIL V3 Foundation Certificate or ITIL V2 Foundation + V3 Foundation Bridge Certificate
  • There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

Certification:

ITIL® Planning, Protection and Optimization Capability (4 credits)

Professional Development Units:

You will earn 38 contact hours or PDUs upon completion of this course.

Instructors:

Our instructors are experts with many years of experience; their unique styles and vast experience enhance the classroom and bring the subject matter to life. Additionally, they routinely augment class materials with real-world examples, materials like whitepapers or other references relevant to your organizational environment.

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