ITIL Foundation Bridge

Price: $ 190.00

Title: Foundation: Foundation V2V3 Bridge w/ 90 day license

Reference Number: ITSM501-90

 

     
Location: Online
   

Course Dates: 90.0 days

Vendor: ITSM Solutions

Delivery Method: Self Paced Training- Online

Seats Available: 99999

Course Description:

This 2 day certification training program enables ITIL Version 2 certified students to upgrade their Foundation certification to Version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This course features lectures, discussion, case study team exercises and quizzes. It culminates with an optional, one-hour certification examination.

Includes:
  • 90 Day Access to Online Video Lectures & Courseware

Who Should Attend?

Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Curriculum:

  • Continual Service Improvement
    • Review, Audit, and Metrics through the Continual Service Improvement; New/changed concepts and new definitions and terms
  • Service Operation
    • Incident, Problem, Event, and Access Management, Request Fulfillment and the Service Desk
  • Service Transition
    • Best Practices in Release Management, Change Management, Program/Project Risk Management, Service Asset and Configuration Management, CMS, DML and the Spares Store
  • Service Strategy
    • Service Economics, ROI, Service Portfolio Management, and Demand Management
  • Service Design
    • Service Catalog Management, SLM, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management

Reference Material:

The student workbook and other ITSM-related study material and mentoring sessions are available for purchase prior to, or during, the class.

Prerequisites:

All students will be required to submit a copy of their V2 Foundation certification prior to attending the class.

Certification:

An optional, twenty question, 1-hour closed book multiple choice examination can be administered by an independent proctor at the end of the course. Certification is through the Information Systems Examination Board (ISEB).

Professional Development Units:

6 PDU's

Instructors:

N/A

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