ITIL Lifecycle - Service Operation Value Bundle with Foundation

Price: $ 495.00

Title: ITIL Service Operation (SO) Certification

Reference Number: MV-ITILV3SO-SPTF

 

     
Location: Online
   

Course Dates: N/A

Vendor: Mountainview

Delivery Method: Self Paced Training- Offline

Seats Available: 999

Course Description:

The ITIL Expert Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Operation publication.

This course is accredited by EXIN and CSME.

Each Student receives a FREE ITIL V3 Foundation CBT

Who Should Attend?

The main target group for the ITIL Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle. The course syllabus covers the management and control of the activities and techniques within Service Operation, but not the detail of each of the supporting processes. This course syllabus may also be of interest to:
  • Individuals who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a Service Operation environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
Course overview
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
  • Introduction to Service Operation
  • Service Operations Principals
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Curriculum:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
  • Introduction to Service Operation
  • Service Operations Principals
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks
In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Reference Material:

FREE ITIL V3 Foundation CBT Each student receives Pre-study material Printable PDF of the course manual PowerPoint CBT Training material ITIL Expert Mentoring for review and exam preparation to ensure success

Prerequisites:

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

Candidate must be an ITIL Trainer with 5 years of ITIL experience.

Certification:

ITIL V3 Service Operation (SO) Certificate

Professional Development Units:

You will earn 3 ITIL V3 Expert Credits and 21.5 contact hours or PDUs upon completion of this course.

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