ITIL Lifecycle - Service Operation

Price: $ 2,395.00

Title: ITIL® Service Operation Lifecycle Course

Reference Number: 100354040

 

     
Location: Trenton, NJ United States
   

Course Dates: 7/17/2012 3.0 days

Vendor: Ashford Global IT

Delivery Method: Instructor Led Training- Classroom

Seats Available: 12

Course Description:

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam. 

Who Should Attend?

Individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge Certificate) who want to pursue the intermediate and advanced level ITIL Certifications. Individuals who require understanding of the ITIL Service Operation phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved. Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules. Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite. Typical roles include (but are not restricted to): CIO, CTO, manager, supervisor, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager and ITSM trainer involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.

Curriculum:

Upon completion of this course and examination, the learner will gain competencies in:
  • Understanding Service Management as a Practice and Service Operation principles, purpose and objective
  • Understanding how all Service Operation processes interact with other Service Lifecycle processes
  • The sub-processes, activities, methods and functions used in each of the Service Operation processes
  • The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
  • How to measure Service Operation performance
  • Understanding technology and implementation requirements in support of Service Operation
  • The challenges, critical success factors and risks related with Service Operation

Reference Material:

Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.

Prerequisites:

Candidates for this course must:
  • Hold an ITIL V3 Foundation Certificate or ITIL V2 Foundation + V3 Foundation Bridge Certificate

Certification:

ITIL® Service Operation Lifecycle (3 credits)

Professional Development Units:

You will earn 22 contact hours or PDUs upon completion of this course.

Instructors:

Our instructors are experts with many years of experience; their unique styles and vast experience enhance the classroom and bring the subject matter to life. Additionally, they routinely augment class materials with real-world examples, materials like whitepapers or other references relevant to your organizational environment.

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