ITIL Orientation Executive Overview

Price: $ 95.00

Title: ITIL Orientation Executive Overview w/ 90 day license

Reference Number: ITSM001-90

 

     
Location: Online
   

Course Dates: 90.0 days

Vendor: ITSM Solutions

Delivery Method: Self Paced Training- Online

Seats Available: 99999

Course Description:

This hands on training course is an inexpensive and effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.

The course introduces the attendee to IT Service Management Lifecycle and how the ITSM processes contribute to building a quality IT infrastructure.

The course discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the IT Service Management process objectives, activities, relationships, benefits and critical success factors.

Includes:
  • 90 Day Access to Online Video Lectures & Courseware

Who Should Attend?

Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.

Curriculum:

  • ITSM Concepts
  • ITIL V3 Concepts
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Service Improvement

Reference Material:

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

Prerequisites:

None

Certification:

None

Professional Development Units:

3 PDU's

Instructors:

N/A

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