Six Sigma and ITIL

Course Description:

Who Should Attend?

Curriculum:

• Six Sigma and Critical Customer Requirements (Duration 2 hours and 00 minutes)
• Process Analysis and Documentation (Duration 2 hours and 30 minutes)
• Total Productive Maintenance (Duration 2 hours and 30 minutes)
• Defining and Mapping the Six Sigma Process (Duration 2 hours and 30 minutes)
• Scoping the Six Sigma Project (Duration 3 hours and 00 minutes)
• Lean Tools (Duration 3 hours and 00 minutes)
• Quality Function Deployment (QFD) (Duration 2 hours and 00 minutes)
• The Six Sigma Project Charter and Plan (Duration 2 hours and 00 minutes)
• Six Sigma DMAIC: Controlling the Improved Process (Duration 4 hours and 00 minutes)
• Six Sigma DMAIC: Analyzing the Process (Duration 3 hours and 00 minutes)
• Six Sigma and the Corporate Enterprise (Duration 3 hours and 00 minutes)
• Six Sigma DMAIC: Analyzing the Data (Duration 5 hours and 30 minutes)
• Leadership in Six Sigma (Duration 3 hours and 00 minutes)
• Organizational Goals and Objectives (Duration 2 hours and 00 minutes)
• Six Sigma DMAIC: Measuring the Process (Duration 5 hours and 00 minutes)
• History of Organizational Improvement and the Foundations of Six Sigma (Duration 2 hours and 00 minutes)
• Overview of Business Process Management (Duration 2 hours and 30 minutes)
• The Importance of Metrics to Six Sigma (Duration 1 hours and 30 minutes)
• Six Sigma and the Voice of the Customer (Duration 2 hours and 00 minutes)
• Define the Six Sigma Opportunity (Duration 3 hours and 00 minutes)
• Robust Design and Process (Duration 3 hours and 00 minutes)
• Six Sigma Projects and Project Teams (Duration 2 hours and 30 minutes)
• Six Sigma Team Leadership (Duration 3 hours and 00 minutes)
• Six Sigma Process Improvement (Duration 3 hours and 00 minutes)
• Special Design Tools (Duration 3 hours and 00 minutes)
• Six Sigma Team Dynamics and Performance (Duration 3 hours and 00 minutes)
• The Six Sigma Change Agent (Duration 2 hours and 30 minutes)
• Design for X (DFX) (Duration 2 hours and 00 minutes)
• Failure Mode and Effect Analysis (Duration 2 hours and 00 minutes)
• Six Sigma Management and Planning Tools (Duration 1 hours and 30 minutes)
• Probability and Statistics (Duration 2 hours and 00 minutes)
• Managing and Deploying Six Sigma (Duration 3 hours and 30 minutes)
• ITIL: Configuration and Release Management (Duration 3 hours and 00 minutes)
• ITIL V3 - ITIL and the Service Lifecycle (Duration 1 hours and 30 minutes)
• Processes and Customer Analysis in Six Sigma Projects (Duration 2 hours and 30 minutes)
• Modeling and Analyzing Processes in Six Sigma (Duration 2 hours and 00 minutes)
• Six Sigma DMAIC: Defining the Problem (Duration 4 hours and 00 minutes)
• Six Sigma: Listening to the Voice of the Customer (Duration 5 hours and 30 minutes)
• Six Sigma: Reducing Variation to Improve Quality (Duration 4 hours and 00 minutes)
• ITIL: Financial and Security Management (Duration 2 hours and 00 minutes)
• ITIL: Continuity and Availability Management (Duration 2 hours and 30 minutes)
• ITIL: Problem and Change Management (Duration 2 hours and 30 minutes)
• Six Sigma--Statistical Process Control (Duration 1 hours and 30 minutes)
• Six Sigma DMAIC: Improving the Process (Duration 4 hours and 30 minutes)
• Collecting and Summarizing Data (Duration 2 hours and 30 minutes)
• ITIL: The Service Desk and Incident Management (Duration 3 hours and 30 minutes)
• Six Sigma and Lean in the Organization (Duration 2 hours and 30 minutes)
• ITIL: Continuity and Availability Management (Duration 2 hours and 30 minutes)
• Introduction to Six Sigma (Duration 2 hours and 00 minutes)
• ITIL: Problem and Change Management (Duration 2 hours and 30 minutes)
• Lean Concepts (Duration 3 hours and 30 minutes)
• ITIL: Service Level and Capacity Management (Duration 2 hours and 30 minutes)
• ITIL: Configuration and Release Management (Duration 3 hours and 00 minutes)
• ITIL: The Service Desk and Incident Management (Duration 3 hours and 30 minutes)
• Design for Six Sigma in the Organization (Duration 2 hours and 00 minutes)
• ITIL: Financial and Security Management (Duration 2 hours and 00 minutes)
• Six Sigma--Lean Tools for Control (Duration 2 hours and 00 minutes)
• ITIL: Service Level and Capacity Management (Duration 2 hours and 30 minutes)
• Six Sigma--Measurement System Re-analysis (Duration 2 hours and 30 minutes)
• Six Sigma Introduction (Duration 3 hours and 30 minutes)