Certified Process Design Engineer (CPDE)

Price: $ 2,995.00

Title: Certified Process Design Engineer (CPDE)

Reference Number: CPDEPUB

 

     
Location: Reston, VA United States
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Course Dates: 6/7/2010 5.0 days

Vendor: ITSM Academy

Delivery Method: Instructor Led Training- Classroom

Seats Available: 16

Course Description:

There are many process frameworks that define best practices for achieving quality IT Service Management - ITIL®, ISO/IEC 20000, MOF, CobiT, CMMI, etc. While each describes a set of integrated processes and controls, none provide step-by-step methods and techniques for actually designing, re-engineering and/or improving those processes.

This five (5) day certification course does just that, by converting the theoretical into the practical. The course couples prescriptive advice with hands-on opportunities to analyze, design, measure and integrate service management processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model.

Who Should Attend?

  • Employees and managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Anyone involved in process design
At the end of this course, learners are able - as CPDE’s - to lead an effective and measurable process improvement program within their organization.

Curriculum:

ITSM Academy’s course leading to Certified Process Design Engineer (CPDE)TM includes:
  • Understanding process frameworks, standards and maturity models
  • Learning about process elements, models, usage and deliverables
  • Gathering and analyzing process requirements
  • Understanding the difference between developing, re-engineering and improving processes
  • Studying the importance of roles, responsibilities and functions in process design
  • Developing a process definition document
  • Learning flowcharting techniques
  • Using automation within processes
  • Troubleshooting and improving processes
  • Developing meaningful metrics and converting data into usable information
  • Understanding the concepts of organizational change management
Come ready to participate in lively discussions about process improvements, benefits and challenges.

Reference Material:

  • Five (5) days Instructor Led Education
  • Detailed Learner Manual (excellent post-class reference manual)
  • Foundation Exam Preparation - including sample exam and exam taking techniques
  • In-class Examination (final afternoon) - LCS Exam
  • Daily Breakfast Pastries and Refreshments

Prerequisites:

Knowledge of best practice process frameworks, preferably with a Foundation Certification in IT Service Management, including:
  • ITIL Foundation
  • ISO/IEC 20000 Foundation
  • MOF Foundation
  • CobiT Foundation

Certification:

Learners will be equipped to earn their Certified Process Design Engineer (CPDE)SM accreditation on the final day of class by achieving a passing score on a multiple choice, scenario based examination. The exam is accredited and administered by Loyalist Certification Services (LCS).

ITIL Expert®: CPDE is now Approved by APMG for 1.5 credits towards ITIL Expert®.

Professional Development Units:

ITSM Academy is recognized by PMI® as a Global R.E.P. You will earn 38 contact hours or PDUs upon completion of this course.

Instructors:

Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.

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