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Microsoft Operations Framework (MOF) Training

IT Service Value Management Essentials

Price: $ 795.00

Title: IT Service Value Management™ Essentials

Reference Number: SMDxSVMPub

Location: Chicago, IL United States

Course Dates: 4/23/2010 1.0 days

Vendor: Service Management Dynamix

Delivery Method: Instructor Led Training- Classroom

Seats Available: 16

Course Description:

This 8 hour session provides an overview of the fundamental components of IT Service Value Management™, Business Service Management, underlying best practices, related business drivers, and required steps to successfully prioritize projects, allocate resources, and effectively communicate business value with Service Value Modeling™.

It is an excellent primer for those who are new to IT-SVM™, beginning their Service Management initiative, or interested in moving an existing Service Management initiative to the next level. IT-SVM™ facilitates numerous activities including...

Quickly building Service Catalogs.
Assessing the Business Value of IT services.
Accurately measuring service quality.
Justifying resources for service improvement initiatives.
Communicating Business-IT alignment in non-technical terms.
Successfully managing Service Portfolios

The IT-SVM™ Workshop Series combines decades of practical experience with the essentials from globally accepted best practices such as ITIL®, NGOSS®, TQM, CRAMM®, COBIT®, PMBOK®, CMMI®, SERVQUAL/RATER, Six Sigma, and distills them into this easy to understand training program.

Format: 1-day of facilitator led discussion.

Who Should Attend?

IT Executives, Senior IT Management, Service Management Process and Function Owners, Consultants, Vendor Account Managers.

Curriculum:

IT Service Value Management™ Overview
Role of the Business in IT Strategy
Understanding Where IT Value Originates
Value From Enterprise Boundaries
How to Make IT a Strategic Asset
How to Align IT and the Business
Competitive Advantage from IT
IT Service value Management™
Defining IT Services in Business Terms
Valuing IT Services by Business Value at Risk™
Measuring IT Services by Business Value at Risk™
Choosing IT Services for Improvement

Prerequisites:

ITIL® Foundations is highly encouraged, although not required.

Reference Material:

Each student receives a 135 page course manual.

Certification:

An optional 30 question (45 minute) certification examination may be administered at the end of this course. Certification is through NABSM.

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