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IT Service Value Management Essentials

Price: $ 795.00

Title: SM-4100: IT Service Value Management™ Essentials

Reference Number: SM-4100

Location: St. Louis, MO United States

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Course Dates: 3/19/2010 1.0 days

Vendor: Avant Corporation

Delivery Method: Instructor Led Training- Classroom

Seats Available: 30

Course Description:

This 8 hour session provides an overview of the fundamental components of IT Service Value Management™, Business Service Management, underlying best practices, related business drivers, and required steps to successfully prioritize projects, allocate resources, and effectively communicate business value with Service Value Modeling™.

It is an excellent primer for those who are new to IT-SVM™, beginning their Service Management initiative, or interested in moving an existing Service Management initiative to the next level. IT-SVM™ facilitates numerous activities including...

Quickly building Service Catalogs.
Assessing the Business Value of IT services.
Accurately measuring service quality.
Justifying resources for service improvement initiatives.
Communicating Business-IT alignment in non-technical terms.
Successfully managing Service Portfolios

The IT-SVM™ Workshop Series combines decades of practical experience with the essentials from globally accepted best practices such as ITIL®, NGOSS®, TQM, CRAMM®, COBIT®, PMBOK®, CMMI®, SERVQUAL/RATER, Six Sigma, and distills them into this easy to understand training program.

Format: 1-day of facilitator led discussion.

Who Should Attend?

IT Executives, Senior IT Management, Service Management Process and Function Owners, Consultants, Vendor Account Managers.

Curriculum:

IT Service Value Management™ Overview
Role of the Business in IT Strategy
Understanding Where IT Value Originates
Value From Enterprise Boundaries
How to Make IT a Strategic Asset
How to Align IT and the Business
Competitive Advantage from IT
IT Service value Management™
Defining IT Services in Business Terms
Valuing IT Services by Business Value at Risk™
Measuring IT Services by Business Value at Risk™
Choosing IT Services for Improvement

Prerequisites:

ITIL® Foundations is highly encouraged, although not required.

Reference Material:

Each student receives a 135 page course manual.

Certification:

An optional 30 question, 45 minute, certification examination is available at the end of this course. Certification is through CSME. Please be sure to add the optional exam (listed below) to your shopping cart prior to checkout if you are interested in taking the certification exam.

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IT Service Value Management Essentials

Course Description:

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Certification:

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