ITIL v3 Capability - Operational Support and Analysis

Price: $ 850.00

Title: Operational Support & Analysis (OSA) w/ 60 day license

Reference Number: ITSM301-60

 

     
Location: Online
   

Course Dates: 60.0 days

Vendor: ITSM Solutions

Delivery Method: Self Paced Training- Online

Seats Available: 99999

Course Description:

This hands on program leads to a Certificate in ITIL V3 Service Capability Management- Operational Support and Analysis. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Operational Support and Analysis subject areas are:
  • Event Management
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Access Management
  • Service Desk
  • Technical Management
  • IT Operations Management
  • Application Management
Includes:
  • 60 Day Access to Online Video Lectures & Courseware

Who Should Attend?

The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the

Reference Material:

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

Prerequisites:

ITIL V3 Foundation Certificate in IT Service Management along with IT or ITSM operational experience.

Certification:

An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through the Information Systems Examination Board (ISEB). Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert® certification upon successful completion of the exam.

ITIL Expert: Earn 4 credits of the 22 required to achieve the ITIL Expert Certification.

Professional Development Units:

38 PDU's

Instructors:

N/A

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