ITIL Capability - Planning, Protection and Optimization Value Bundle with Foundation

Course Description:

Who Should Attend?

• Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications.
• Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
• Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.
• This may include but is not limited to, IT professionals, business managers and business process owners.

Curriculum:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
• Capacity management as a capability to realize successful service design • Availability management as a capability to realize successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information security management as part of the overall corporate governance framework
• Planning, Protection and Optimization roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks Specifically in the following key ITIL process and role areas:
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Demand Management
• Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimization

Reference Material:

Prerequisites:

Certification:

Professional Development Units: