ITIL v3 Foundations

Price: $ 325.00

Title: Foundation: Foundation V3 w/ 60 day license

Reference Number: ITSM004-60

 

     
Location: Online
   

Course Dates: 60.0 days

Vendor: ITSM Solutions

Delivery Method: Self Paced Training- Online

Seats Available: 99998

Course Description:

This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.

Includes:
  • 60 Day Access to Online Video Lectures & Courseware

Who Should Attend?

Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Curriculum:

Day 1
  • Introduction
  • ITIL Concepts
  • Continuous Service Improvement
  • Service Operation
Day 2
  • Review Day 1
  • Service Transition
  • Service Design
Day 3
  • Review Day 2
  • Service Strategy
  • Open itSM Solutions
  • Review Program
  • Self-Study, Exam Prep.

Reference Material:

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

Prerequisites:

None.

Certification:

An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through either the Information Systems Examination Board (ISEB) or Exin.

ITIL Expert: Earn 2 credits of the 22 required to achieve the ITIL Expert Certification.

Professional Development Units:

18 PDU's

Instructors:

N/A

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