ITIL v3 Foundations

Price: $ 1,495.00

Title: ITIL® v3 Service Management Foundation Course

Reference Number: V3FDTN

 

     
Location: Phoenix, AZ United States
   

Course Dates: 3/23/2010 3.0 days

Vendor: Third Sky

Delivery Method: Instructor Led Training- Classroom

Seats Available: 6

Course Description:

This offering provides participants with knowledge of ITIL® v3 terminology, structure, basic concepts and core principles of ITIL® Practices for Service Management.

The course leads to the ITIL® v3 Foundation Certificate in IT Service Management.

Details
It introduces the concepts of the service lifecycle and the enhanced guidance described in ITIL® Version 3, and discusses the processes, roles, functions and key concepts of IT Service Management.

Learners will come to understand the true value of following the recognized best practices ITIL® and the importance of integrating IT activity with the needs of the business.

At the end of the course, the one-hour "ITIL® Foundation Certificate in IT Service Management" certification examination is given via testing methods authorized by OGC, owners of the ITIL® Practices for Service Management intellectual property.

Customer Value
This course prepares the participant to contribute effectively to ITIL-based service improvement efforts in their organizations and to achieve the ITIL “Foundation” level of certification.

Upon successful completion of the associated certification, this course will earn the participants 2 credits towards further ITIL® v3 qualifications.

Who Should Attend?

The ITIL® Version 3 Foundation course is appropriate for persons who require basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT Service Management with an organization.

It is also intended for IT professionals who are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program.

The associated certification is a prerequisite for pursuit of the “Intermediate” and “Advanced” levels of ITIL® Version 3 education and certification, making this course appropriate for anyone seeking further qualifications.

Curriculum:

At the end of this course, the learner will comprehend:
  • Service Management as a Practice
  • The Service Lifecycle
  • Key ITIL® Principles and Models
At the end of this course, the learner will have awareness of:
  • Generic ITIL® Concepts
  • Selected Processes, Roles and Functions
  • Technology and Architecture Concepts
  • The ITIL® Qualification Scheme

Prerequisites:

None

Certification:

The "ITIL® Foundation Certificate in IT Service Management" is awarded to learners who have successfully achieved a score of 65% or better on the one-hour, forty-question, closed-book, multiple-choice examination given at the end of this course.

The examination is supervised and learners are required to present a photo ID to sit the examination.

Expert Qualification
The ITIL® Foundation Certificate in IT Service Management entitles the successful candidate to two (2) credits each towards higher qualification, specifically the ITIL Expert Certificate.

Register Students

Tell A Friend
Do you want to let a friend know about this course?
Your Name:
Your Friend's Name:
Your Friend's Email:
Message (optional):

Students

Are you a Student looking for a fast and simple way to find the training you need, from the vendor you want, at the most convenient time and location?

Training Providers

Are you a training provider who wants to

  • Improve visibility
  • Sell more seats
  • Increase Revenue

Find out more

Sign Up for our Newsletter

Sign Up to receive our newsletters and stay up-to-date with new vendors and available courses in your area.

Subscribe Today!

Powered by dashCommerce 3.0.1.33775

Copyright © 2006-2008 CourseSeeker.com. All rights reserved.
Terms and Conditions | Privacy Policy | Site Map