ITIL v3 Foundations

Price: $ 1,295.00

Title: ITIL V3 Foundation Level Certification- IT Service Management Foundations V3

Reference Number: itilv3f

 

     
Location: Atlanta, GA United States
   

Course Dates: 3/15/2010 3.0 days

Vendor: Process Catalyst Solutions

Delivery Method: Instructor Led Training- Classroom

Seats Available: 10

Course Description:

The IT Infrastructure Library (ITIL®) contains a comprehensive description of the processes involved in managing IT infrastructures. The ITIL® Foundation course introduces you to the most elementary terms and concepts of ITIL®. You are taught the importance of a systematic approach to management, the Service Lifecycle. This means that a process-oriented approach to the business organization is used to convey the material. The ITIL® Service Lifecycle model provides insight into the coherence of identified processes. In addition, you are introduced to a series of basic terms and concepts used to provide substance to these processes. All of this will give you the information needed to deal with the changes that result from an implementation of ITIL® in an organization, regardless of the scope of the implementation.

ITIL Version 3 more fully addresses the reality of implementing ITIL, rather than the former linear view provided by Version 2. Consistent referral back to the business goals and requirements is emphasized and addressed. In addition, the interactive discussion about the participants’ current organizational adherence or deviation from the proposed best practices helps the participant understand the benefit of the methodology, implementation requirements, and the overarching need for consistent communication and commitment to the processes to be adopted.

Objectives:
After obtaining the ITIL® Version 3 Foundation Certificate, you will have insight into:
  • The ITIL® Service Management Lifecycle
  • The importance of ensuring alignment between business goals and strategy and IT strategy
  • The importance of an IT infrastructure and of IT service for an organization
  • The process-oriented approach to business organization
  • Basic, standard terms and concepts of the processes used to manage IT services

Who Should Attend?

The ITIL Foundation Certificate is intended for people working in the field of IT Service Management. The Foundation Certificate in The ITIL Service Lifecycle, along with the Foundation Certificate in the ITIL Service Capability Modules, is a prerequisite for the new ITIL Diploma in IT Service Management.

Curriculum:

  • Introduction to ITIL® Service Management
  • History of ITIL and differences between Version 2 and Version 3
  • IT Service Management Practice Overview
  • The Service Lifecycle
  • Service Strategy
  • Value Creation
  • Service Design
  • Process Relationships
  • Service Transition
  • Service Models
  • Service Operation
  • Balance and Communication
  • Continual Service Improvement
  • Control and Quality
  • Review
  • Certification Examination

Reference Material:

Each student receives a course manual, exclusive ITIL® mind maps of each lifecycle stage , and full access to our online study materials.

Prerequisites:

None required. Knowledge of ITIL V2 highly recommended.

Certification:

ITIL® Foundation v3 Certification exam

Professional Development Units:

You will earn 17 contact hours or PDUs upon completion of this course.

Instructors:

Tired of attending boring courses with instructors just reading slides pulled straight from a book? Our highly-qualified instructors have real-world experience, and deliver courses through the use of interactive scenarios and real world examples.

Register Students

Tell A Friend
Do you want to let a friend know about this course?
Your Name:
Your Friend's Name:
Your Friend's Email:
Message (optional):

Students

Are you a Student looking for a fast and simple way to find the training you need, from the vendor you want, at the most convenient time and location?

Training Providers

Are you a training provider who wants to

  • Improve visibility
  • Sell more seats
  • Increase Revenue

Find out more

Sign Up for our Newsletter

Sign Up to receive our newsletters and stay up-to-date with new vendors and available courses in your area.

Subscribe Today!

Powered by dashCommerce 3.0.1.33775

Copyright © 2006-2008 CourseSeeker.com. All rights reserved.
Terms and Conditions | Privacy Policy | Site Map