ITIL v3 Foundations

Price: $ 1,900.00

Title: ITIL V3 Foundation Level Certification- IT Service Management Foundations V3

Reference Number: 100

 

     
Location: Online
   

Course Dates: 3/29/2010 3.0 days

Vendor: Deep Creek Center

Delivery Method: Instructor Led Training- Remote

Seats Available: 10

Course Description:

This 3 day ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Who Should Attend?

The ITIL Foundation Certificate is intended for all people working in the field of IT. The Foundation Certificate is a prerequisite for the Intermediate and Advanced ITIL courses.

Curriculum:

  • Introduction
  • ITIL Concepts
  • Continuous Service Improvement
  • Service Operation
  • Day 2
    • Review Day 1
    • Service Transition
    • Service Design
  • Day 3
    • Review Day 2
    • Service Strategy
    • Open itSM Solutions
    • Review Program
    • Self-Study, Exam Prep

Reference Material:

Each student receives a detailed course manual, handouts aligning the processes and lifecycle domains, sample exams, and a subscription to the ITIL Do-it-Yourself (DITY) whitepaper library and newsletters.

Prerequisites:

None required. IT experience is strongly recommended.

Certification:

ITIL® Foundation v3 Certification exam

Professional Development Units:

You will earn 18 contact hours or PDUs upon completion of this course.

Instructors:

Deep Creek Center instructors are world-class industry experts: book authors, leading consultants, the original subject matter experts (SMEs) responsible for building major industry certifications. The courses you will get are not delivered by a “staff” instructor, but by a recognized expert in the field.

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