ITIL v3 Foundations

Price: $ 1,795.00

Title: ITIL V3 Foundation Level Certification- IT Service Management Foundations V3

Reference Number: V3FOUNDATIONS

 

     
Location: Philadelphia, PA United States
   

Course Dates: 3/23/2010 4.0 days

Vendor: Veris Associates

Delivery Method: Instructor Led Training- Classroom

Seats Available: 10

Course Description:

The IT Infrastructure Library (ITIL®) contains a comprehensive description of the processes involved in managing IT infrastructures. The ITIL® Foundation course introduces you to the most elementary terms and concepts of ITIL®. You are taught the importance of a systematic approach to management, the Service Lifecycle. This means that a process-oriented approach to the business organization is used to convey the material. The ITIL® Service Lifecycle model provides insight into the coherence of identified processes. In addition, you are introduced to a series of basic terms and concepts used to provide substance to these processes. All of this will give you the information needed to deal with the changes that result from an implementation of ITIL® in an organization, regardless of the scope of the implementation.

ITIL Version 3 more fully addresses the reality of implementing ITIL, rather than the former linear view provided by Version 2. Consistent referral back to the business goals and requirements is emphasized and addressed. In addition, the interactive discussion about the participants’ current organizational adherence or deviation from the proposed best practices helps the participant understand the benefit of the methodology, implementation requirements, and the overarching need for consistent communication and commitment to the processes to be adopted.

Objectives:
After obtaining the ITIL® Version 3 Foundation Certificate, you will have insight into:
  • The ITIL® Service Management Lifecycle
  • The importance of ensuring alignment between business goals and strategy and IT strategy
  • The importance of an IT infrastructure and of IT service for an organization
  • The process-oriented approach to business organization
  • Basic, standard terms and concepts of the processes used to manage IT services

Cost includes:
  • 24 hours of interaction during days 1 - 3 of training
  • 4 hours of interaction on day 4 for review and exam preparation
  • 1.5 hours on day 4 for the ITIL® Foundation Certification exam
  • The complete student guide for the class material including review material, primer, ITIL® process relationship map, and certification scheme
  • ITIL® Pocket Guide to IT Service Management
  • In-class access to the OGC publications “Service Strategy”, “Service Design”, “Service Transition”, “Service Operation”, and “Continual Service Improvement”

Who Should Attend?

The ITIL Foundation Certificate is intended for people working in the field of IT Service Management. The Foundation Certificate in The ITIL Service Lifecycle, along with the Foundation Certificate in the ITIL Service Capability Modules, is a prerequisite for the new ITIL Diploma in IT Service Management.

Curriculum:

  • Introduction to ITIL® Service Management
  • History of ITIL and differences between Version 2 and Version 3
  • IT Service Management Practice Overview
  • The Service Lifecycle
  • Service Strategy
  • Value Creation
  • Service Design
  • Process Relationships
  • Service Transition
  • Service Models
  • Service Operation
  • Balance and Communication
  • Continual Service Improvement
  • Control and Quality
  • Review
  • Certification Examination

Prerequisites:

None required. Knowledge of ITIL V2 highly recommended.

Certification:

ITIL® Foundation v3 Certification exam

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