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ITIL Training

ITIL v3 Intermediate Service Lifecycle Training

ITIL v3 Lifecycle - Continual Service Improvement

Price: $ 660.00

Title: Continual Service Improvement (CSI) w/ 60 day license

Reference Number: ITSM204-60

Location: Online

Course Dates: 60.0 days

Vendor: ITSM Solutions

Delivery Method: Self Paced Training- Online

Seats Available: 99999

Course Description:

This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management- Continual Service Improvement. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Continual Service Improvement domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Continual Service Improvement areas:

Introduction to Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Process
Continual Service Improvement Methods and Techniques
Continual Service Improvement technology related activities
Organization and technology for Continual Service Improvement
Understanding Implementation approaches, Challenges, Critical success factors and Risks

Includes:

60 Day Access to Online Video Lectures & Courseware

Who Should Attend?

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the managemen

Reference Material:

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

Prerequisites:

ITIL V3 Foundation Certificate in IT Service Management along with IT or ITSM operational experience.

Certification:

An optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through the Information Systems Examination Board (ISEB). Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert® certification upon successful completion of the exam.

ITIL Expert:Professional Development Units: 22 PDU's

Instructors:

N/A

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