ITIL v3 Lifecycle - Service Transition

Price: $ 2,100.00

Title: ITIL Intermediate Certification: Service Transition

Reference Number: 220

 

     
Location: Online
   

Course Dates: 4/26/2010 3.0 days

Vendor: Deep Creek Center

Delivery Method: Instructor Led Training- Remote

Seats Available: 10

Course Description:

This 3 day program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas:

Who Should Attend?

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

Curriculum:

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Service Transition related activities
  • Organization and technology for Service Transition
  • Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks.

Reference Material:

Each student receives a detailed course manual, handouts aligning the processes and lifecycle domains, sample exams, and a subscription to the ITIL Do-it-Yourself (DITY) whitepaper library and newsletters.

Prerequisites:

ITIL V3 Foundations

Certification:

ITIL Intermediate Certification: Service Lifecycle Stream

Professional Development Units:

You will earn 18 contact hours or PDUs upon completion of this course.

Instructors:

Deep Creek Center instructors are world-class industry experts: book authors, leading consultants, the original subject matter experts (SMEs) responsible for building major industry certifications. The courses you will get are not delivered by a “staff” instructor, but by a recognized expert in the field.

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