ITIL v3 Service Managers Bridge

Price: $ 2,995.00

Title: ITIL V3 Managers Bridge Course - Accredited

Reference Number: SMDxSMBRGPub

 

     
Location: Denver, CO United States
   

Course Dates: 4/5/2010 5.0 days

Vendor: Service Management Dynamix

Delivery Method: Instructor Led Training- Classroom

Seats Available: 8

Course Description:

With ITIL® V3, a new Training Scheme and Point System have been introduced. The ITIL Expert, similar to the V2 Manager's Certificate in Service Management, is now the highest scholastic achievement inside of IT Service Management and is awarded upon reaching 22 credits.

For ITIL® Service Manager professionals, the ITIL® V3 Managers Bridge Course is the quickest and most cost effective approach to earn the ITIL Expert Certification.

Embedded into the Managers Bridge course is Service Management Dynamix's unique virtualization, Living the Lifecycle. Woven through all of Service Management Dynamix's V3 Certification courses, this virtualization brings the processes and concepts to life. Within a virtual business environment, a new web service is introduced and then, as a group, we guide the service through its strategy, design, transition, operation and continual improvement within a virtual business environment.

The course covers the subject areas of all five (5) lifecycle stages which are new to V3 and those existing subject areas of V2 which have undergone significant change. It bridges the gap between the ITIL® V2 Service Manager Certificate in IT Service Management and the V3 Advanced Certification, the ITIL Expert.

Who Should Attend?

  • Individuals currently possessing a V2 ITIL® Manager's certificate wishing to learn the Service Lifecycle
  • Individuals currently possessing a V2 ITIL® Manager's certificate wishing to bridge their certification to ITIL Expert
  • Individuals possessing at least three (3) ITIL® V2 Practitioner certifications - to complete the bridging process, these individuals will also have to take and pass the Managing Across the Lifecycle course

Curriculum:

Service Management Dynamix's V3 Managers Bridge course examines the new topics in ITIL® V3 and compares the main differences from earlier versions. In addition to preparing delegates for the examination, the course also allows learners to:
  • Understand the Differences between V2 and V3
  • Examine the Service Lifecycle in detail
  • Understand V3 Key Terms and Concepts
  • Understand the new roles and models defined in ITIL® V3

Reference Material:

Attendees should come ready to participate in lively discussions about process improvements, benefits and challenges.
  • Five (5) days of Instructor Led Education
  • Learner Manual (excellent post-class reference)
  • Participation in unique Service Management Dynamix virtualization, Living the Lifecycle
  • Reinforcing Memory Games
  • Exam Preparation
  • In-Class Exam
  • Daily Breakfast Pastries and Refreshments
Note: The five books of the ITIL® V3 library are not included as part of the course material. Learners must bring their own copies. They are available through ITSM Bookstore.

Upon registration, learners are emailed a copy of the official syllabus to identify class pre-reading.

Prerequisites:

This course is only intended for those holding a valid Manager's Certificate in IT Service Management based on ITIL® versions 1 or 2 and those V2 practitioners who have accrued sufficient credits. Existing Service Managers (17 credits) may sit for the V3 Managers Bridge course (5 day, 5 credits) and pass the examination to achieve the ITIL Expert Certification. ITIL® Practitioners (with 12+ credits) will need to also take and pass the Managing Across the Lifecycle course to earn their ITIL Expert.

Certification:

Learners will be equipped to earn their ITIL Expert Certificate in IT Service Management on the final day of class, by achieving a passing score on a ninety (90) minute, multiple-choice exam. The passing score is 80% (16 of 20). The exam consists of ten (10) Scenarios with two (2) questions on each, for a total of twenty (20) scenario-based, complex multiple-choice questions.

Professional Development Units:

This course is being delivered in partnership with ITSM Academy (recognized by PMI as a Global R.E.P) Project Management Professionals earn 38 contact hours or PDUs upon completion of this course.

Instructors:

As with all Service Management Dynamix Training, our instructors have successful track records as IT professionals / practitioners and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion.

Trainers for this course are ITIL Expert and Service Manager certified.

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