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Implementing ISO/IEC 20000

Price: $ 2,995.00

Title: Implementing ISO/IEC 20000 Course

Reference Number: iso20kimp

Location: Washington, DC United States

Course Dates: 7/12/2010 5.0 days

Vendor: Process Catalyst Solutions

Delivery Method: Instructor Led Training- Classroom

Seats Available: 10

Course Description:

This is a five day course for consultants and IT Project Managers interested in getting ISO certified as an organization. During the course of the week, you will work through a series of workshops that will guide you on both the underlying processes and how to implement them to achieve ISO accreditation. You will learn how to take all the requirements of ISO/IEC 20000 and make them work for your specific organization.
What makes this course unique?
Other ISO 20000 courses are foundation courses--they teach you the underlying processes, but offer no guidance on how to get from A to Z. Most students leave saying, "Great information, now what do I do?" Our course is different because it is specifically focused on preparing you to meet the certification requirements for your organization. This class teaches you the "what," the "how," and the "why" of the processes. What effort will it take? How much will it cost? You'll actually create many of the documents required during ISO/IEC 20000 certification. You'll learn the tools, the "lingo," and even the paperwork.
After this course, you'll be able to create evidence (documents and records) for ISO 20000 certification requirements. The course activities are designed to inform and to provide examples of document and record creation. You will create a sample ISO/IEC 20000 Project Plan, Service Catalog, Capacity Plan and leave with customizable templates for your own implementations.

Who Should Attend?

This course is intended for IT Service Management Professionals who are pursuing ISO/IEC 20000 accreditation for their organization.

Curriculum:

ISO 20000 Overview
The Process Approach
Manage and Improve Processes Overview
Develop a Risk Register
Develop a Service Management Plan
Develop Service Improvement Program
Control Processes Overview
Develop Interfaces between Change and Configuration
Develop Release Policy
Business Alignment Processes Overview
Develop Service Catalog
Develop a Budget for Services
Develop Supplier Management Process
Delivery Processes Overview
Perform Capability Assessment
Develop Capacity Plan
Develop Continuity Process
Support Processes Overview
Develop Major Incident Process Flow
Develop ISO/IEC 20000 Implementation Project Plan

Reference Material:

Each student will leave with a draft ISO/IEC 20000 Project Plan, Service Catalog, and Capacity Plan all customized for your own implementation, as well as an understanding of how to create evidence (documents and records) for ISO 20000 certification requirements.

Prerequisites:

A strong familiarity with IT Service Management fundamentals (particularly of ISO/IEC 20000) is recommended.

Certification:

N/A

Professional Development Units:

N/A

Instructors:

Tired of attending boring courses with instructors just reading slides pulled straight from a book? Our instructors have real-world experience, and deliver courses through the use of interactive scenarios and real world examples.

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Implementing ISO/IEC 20000

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